FREQUENTLY ASKED QUESTIONS (FAQ)

Everything you need to know so as to facilitate your online shopping with Annluke Collections International. 

• Do you have Cash On Delivery Services in UAE?
  • Annluke Collections offers FREE CASH ON DELIVERY. No additional charges for delivery except for Al Ruwais & Off city limits in UAE. All Major City limits are FREE DELIVERY
• How long will the delivery take if I place an order?
  • Annluke Collections Offers the very latest fashion products. The delivery takes 7 to 10 days as all items are shipped from our warehouse in India. We request you to please plan your shopping accordingly. 
• Where is Annluke Collections , Can I come and select the items?
  • We are purely an online Portal. We do not have a shop display. You can place an order at annlukes.com and Delivery will be done via courier.
• What is Annluke Collections Exchange & Return Policy?
  • Free Replacement upon Damages or Defects
  • For any unsatisfactory exchanges, exchange cost of 20Dhs /Item applicable
  • 5 TO 10% Color variations to be expected from Digital Pics to Product
  • NO CASH REFUND, ONLY EXCHANGE PERMITTED
• Can I check the items before paying to the courier?
  • Couriers will not wait until you check the items. Couriers will have almost 50 to 60 deliveries per day & they will lose their target time, if every customer will make them wait. And hence, Couriers will only Cancel and Return the ORDER if you insist in checking. We request you to check all details before you place an order to avoid any discrepancies.
• I want to replace the Damage item with a new item, I do not want the same one. Why are you charging 20Dhs/ Product for that?
  • Well this is not something we planned. We understand how you feel, when you expect an item you wished for and to see that item as damage is very saddening and frustrating. But as said, this is not planned, Annluke Collections makes sure we do not send out damage items or defective items to our valued customers, but human and technical error does happen. For each damage Annluke Collections promised FREE REPLACEMENT on the same product. Please note, each damage does cost us money as we offer you FREE REPLACEMENT, so we surely will try our best not to happen this. 
• Is there a card on payment upon delivery?
  • Annluke Collections offers cash on delivery at the moment in UAE. However we are working on this request as most of our customers wanted to have credit card and online payments activated. We will very soon update this.
• Can we return if we do not like the items ?
  • If you do not like an item purchased from annlukes.com, you can return that and exchange it with the latest fashion designs we have. Please note, there is NO CASH REFUND POLICY. ONLY EXCHANGE PERMITTED. 
• Any discount if we buy more than one ?
  • Annluke Collections offers FREE DELIVERY, and No extra charges or hidden charges. We always offer the best prices for Women’s Fashion Products. However we also value bulk purchases. If you intend to buy more than 10 items, please contact our sales team on WhatsApp for bulk purchase discounts. 
• How to contact the Annluke Collections sales team?
  • Annluke Collections sales team are available on the below WhatsApp number, email. We do not entertain telephone calls, as we wanted to document every conversation with our valued customers. There are chances we can encounter, “I thought I I said, but I do not remember etc, One side I told, other side no i did not get any information like that etc. So all communication will be documented for future reference and training purposes.